Ohio-Based Logistics, Freight, and Warehousing

Challenges/Goals

An Ohio-Based logistics, freight, and warehousing services company faced significant challenges with decommissioning one warehouse and installing a new racking system in another. Previous contractors had failed to meet expectations, leaving them needing a reliable partner to manage the complex logistics of taking down, installing, and sourcing material—while also addressing profitability concerns related to unused materials. They required a partner who could follow through on commitments and offer practical solutions to problems.

Scope of Work

CI provided the client with a full suite of services, including dismantling an obsolete warehouse, installing new racking systems in a new facility, and purchasing unused materials. CI sourced new beams for installation and coordinated the removal of unused beams to prevent them from becoming a liability. Additionally, CI tackled a significant project in a freezer warehouse where previous contractors had disorganized materials, creating challenges that required a more expert touch to resolve.

Solution

CI differentiated itself by offering comprehensive solutions. For the freezer warehouse project, they organized and reinstalled previously removed racking systems, making up for the lack of expertise of the prior contractor. CI's field supervisor, Grant, played a key role by ensuring the project was completed to specification. When material was found that had been neglected by the original installer, CI brought this to the client’s attention and completed the job correctly. This level of communication and professionalism helped CI win additional business, including the proper teardown and reinstallation of racking systems in another freezer.

Results

CI successfully executed multiple projects for the client, consistently delivering on time and within scope. Their approach allowed the client to reuse materials profitably, eliminating waste and ensuring maximum value from the equipment. By completing the freezer project on time and efficiently resolving issues with missing or damaged materials, CI helped the client increase storage capacity, ultimately making the freezer more profitable.

Benefits of Partnership

• Reliability: CI consistently met deadlines and delivered exactly what was promised, helping the client avoid the frustrations of previous projects.
• Expert Problem-Solving: CI provided proactive solutions whenever issues arose, so the client didn’t have to worry about managing unexpected challenges.
• Material Value Recovery: By purchasing and repurposing unused material, CI turned what would have been waste into profit for the client.
• Long-Term Partnership: The client continues to work with CI due to their expertise and the value they bring to each project, creating a long-term, trusted relationship.